Appointments

Further to patient feedback and an internal review, we will be implementing some changes to our appointment system.

Our priority is to ensure that patients with urgent problems are managed safely and quickly; and that patients with routine problems are dealt with in the most efficient and helpful way.  Standard appointments can now be booked 2 weeks in advance and we will hold a number of appointments "on the day" for urgent issues. 

Please note:

Each GP appointment slot is 10 minutes. Managing only one problem in a 10 minute consultation ensures patient safety. If you have more than one issue you’d like to discuss please advise the doctor, who will help prioritise the other issues. You may be asked to return for another appointment to address less urgent issues.

 

If you arrive more than 10 minutes late, then you have missed your appointment and will need to rebook.

Nurse Appointments

Nurse appointments can be made in advance and appointments can booked at any time, please avoid calling early in the mornings as the phone lines will be extremely busy with patients booking GP appointments. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Patients who fail to attend three appointments in a 12 month period may be removed from the practice list.

Please note, online appointments cannot be made due to the current situation.

Communication Support

You have the right to an interpreter if you need one. Please ask the receptionist to organise this. For a face to face consultation you will need to give at least one week's notice. 

Sign language interpreters (BSL & ISL) can be provided for patients with hearing loss. 

Appointments can be made by emailing reception.z00615@gp.hscni.net or download the (Video Relay System) ‘VRS’ app which allows patients to access interpreters (BSL& ISL)

https://signvideo.co.uk/wp-content/uploads/2021/09/What-do-I-need.mp4  http://www.signvideo.co.uk/download   

https://vimeo.com/714399513

Patients can also sign up to patient access to order repeat medication. 

 
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