You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
You have the right to an interpreter if you need one. Please ask the receptionist to organise this. For a face to face consultation you will need to give at least one week's notice. Telephone consultations with the interpreter can be organised on the day.
In order to help us in this we ask that you take full responsibility for ensuring that you do not abuse the service. For example it is your responsibility to ensure that you keep medical appointments and follow any medical advice given.
Occasionally the practice/patient relationship will break down completely. In this situation you may choose to register with a different practice. To do this you need to take your medical card to the doctor of your choice. We also have a right to remove you from our list. This would generally follow a warning that has failed to remedy the situation or when we feel you have been rude or abusive to staff. We will normally give you a specific reason for the removal. To download our removal policy click Removal of patients